Posts Tagged "Feedback"


Online Reviews = Nightmare? – Part III

How To Respond To Some Of The Most Challenging Reviews? By now, consistently responding to online reviews should be a standard procedure nailed down by your marketing department, don’t you think? But while many hoteliers are adept of handling in-person

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Online Reviews = Nightmare? – Part II

Best Practices 1. Honesty Is Always The Best Policy Be completely honest when engaging with guests who have manifested negative reviews, and don’t try to make it look like you’re actually the victim. Stand by your mistakes and deal with

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